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Before you can know the customer requirements, you need to
understand who the customer is. A lot of projects fail because
they are being design with the wrong customer in mind. By
knowing who is the customer you will:
- Narrow the scope of the project
- You will be closer to delivering what the customer wants
How do we define the customer?
- The customer is identifiable because he or she will use
the final deliverables (Product, Service, or Process) of
the project.
- The customer is the recipient of the final product
In our case study there are two different customers. Our
first customer is the market bicycle users because they will
buy our bicycle. Our second customer is the current process
owners of producing bicycle. (Production Team) because they
will have to continue using the process designed for increasing
production. Also notice, that there are two final deliverables
from this project. First you need to be able to increase production
and then "the product" needs to be good by the based
on the Market measures.
| CUSTOMER |
FINAL DELIVERABLE |
| Rainsource production team |
A Process that will increase bicycle production
to be able to meet market demand |
| Market Bicycle Users |
A good quality Bicycle |
Now you know who the customer is. The next step is to define
the acceptance criterias that these customers will use to
judge the final deliverable by.
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